Use the PING command to test the connection between the printer and computer. If there is no response then it could be a problem with the network settings on the printer. If there is a response then the problem could be caused by a computer setting problem (e.g. the printer port set in Windows, or firewall settings)
Make a note of the printer's IP address on the network status sheet. This will be used to test the communication between the printer and computer using the PING command.
Opening the Command Prompt in Windows 7:
Click Start, In the Search box enter cmd then press OK
or select cmd from the top of the list
Opening the Command Prompt in Windows 8/8.1:
Move the mouse cursor to the bottom or top-right of the screen and click the Search icon (highlighted below) from the menu that appears.
Type cmd into the search box and select Command Prompt.
Opening the Command Prompt in Windows 10:
At the bottom left of the screen and click or tap the Ask me anything section (highlighted below).
Type cmd in the highlighted area and press Enter.
In the command prompt, type ping followed by the IP address of the printer e.g. ping 192.17.252.01
Press the Enter key on your keyboard.
The computer will attempt to ping the printer via the network.
If a ping is successful, the printer is detected and communicating directly with Windows. However the Epson software may still fail to function due to settings within the Firewall or Internet Security software.
If a ping is not successful e.g. the reply is, Destination host unreachable or Request timed out. Check the network setting in Windows and on the printer to confirm they are both connected to the same network.
The example below shows an unsuccessful ping:
If the ping command still fails and all network settings are correct, contact the network administrator or router manufacturer.
Video Tutorial: How to perform a PING test in Windows 10
Mac OS X
Perform the PING command in Mac OS X:
From the Apple menu, select System Preferences.
Click on the Network icon
Verify that Automatic is selected in Location.
Select the network interface from the list on the left then click on Advanced from the bottom-right corner of the screen
Click the TCP/IP tab.
Print a network status sheet and note the IP address of the printer.
Compare the printers IP address with the IP address on the Mac.
The printer and the Macs network interface should share the same IP address range e.g. ‘192.168.1.xxx” with only the last 3 digits being different.
Click OK, then close System Preferences with the in the top left of the box
Click Search at the top right of the screen and the below screen will appear
Type Network Utility into the search box and Double-click on the Network Utility icon
Click on the Ping tab. We recommend selecting the option to send only 10 pings, the default setting may be send an unlimited number of pings.
Enter the printer's IP address (from the network status sheet) into the network address field. Click Ping.
If a ping is successful, the printer is detected and communicating directly with Mac OS X. However the Epson software may still fail to function due to settings within the Firewall or Internet Security software.
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