Epson Scan displays the error "Cannot communicate with the scanner". What should I do?

If Epson scan fails to communicate with the scanner you will see the below error:

Epson Scan can be used to scan via USB and via a wireless or wired network.

Expand the section below related to the connection method required.

Note:

Epson Scan by default is set up for scanning locally via USB.

USB

 

  1. Open Epson Scan Settings.

  2. Select your product from the drop-down list.

    Note:

    If your product is not listed refer to: How to download drivers and software from the Epson website
  3. Click the Test button.
    Successful Test Unsuccessful Test
  4. Expand the relevant section below for further instructions.

Successful Test

 

 

  1. Click OK.
  2. Click OK to close Epson Scan Settings.
  3. Your product is now ready to scan via USB.

Unsuccessful Test

 

If the test was unsuccessful follow the steps below, after each step perform a new test:

  1. Check the product is powered on.

    If the product will not power on, try the following:

    • Ensure the power is plugged directly into a wall outlet and not an extension cable.
    • Try a different power cable.
  2. Unplug the USB cable and reconnect the USB cable to both the PC / Mac and the product.
  3. Try a different USB cable.
  4. In the Windows Device Manager ensure your scanner’s name appears under Imaging Devices without a question (?) mark, exclamation (!) mark or a red X. If the scanner appears with one of these marks or as an unknown device, uninstall Epson Scan and then reinstall it.

Network

 

  1. Open Epson Scan Settings.

  2. Select your product from the drop-down list.

    Note:

    If your product is not listed refer to: How to download drivers and software from the Epson website
  3. Set Connection Type to Network.

  4. Click Add.

  5. Click the IP address in the list and click OK.

    Note:

    If the IP address is not shown in the list click Enter Address.

    1. Type in the IP address of the product.
    2. Click OK.
  6. Click Test.
    Successful Test Unsuccessful Test
  7. Expand the relevant section below for further instructions.

If the Test is Successful

 

  1. Click OK.
  2. Click OK to close Epson Scan Settings.
  3. Your product is now ready to scan wirelessly.

If the Test is Unsuccessful

 

  1. Click OK.
  2. Ensure the product is powered on.
  3. Print a Wi-Fi Status sheet or check the scanner's network settings to verify the following information:
    • Confirm if using Wi-Fi that both devices are connected to the same network SSID.
    • Confirm the correct IP address for the product is listed in the scanner list.
  4. Click Test.
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