Thank you!
Lisätietoja siitä, miten Epson käsittelee henkilökohtaisia tietojasi, saat lukemalla tietosuojalausuntomme.
Lähetä yhteystietosi alla, niin Epsonin asiantuntija ottaa yhteyttä:
Lisätietoja siitä, miten Epson käsittelee henkilökohtaisia tietojasi, saat lukemalla tietosuojalausuntomme.
The message "EPSON Scan cannot be started" is related to a communication breakdown between the Epson product and the computer. Epson Scan is both a scanning application and the scanner driver.
The communication problem between the scanner and the computer may be caused by various factors including the cable connection or the driver has not installed correctly. This article explains how to troubleshoot this error. If you see the dialogue below when you attempt to open Epson Scan, click No to the prompt to open the Troubleshooting Assistant.
Figure 1: Example of the error message:
First ensure that the Epson scanner/All-In-One is powered on. If you attempt to start EPSON Scan when the product is not on, you will receive this error message. Epson Scan needs to detect the product in order to be launched, as scanning is not possible unless the scanner is ready to function.
If the Epson scanner/All-In-One is powered on and you continue to receive this error message, follow the steps below to troubleshoot the issue:
![]() |
---|
This article applies to Epson scanners/All-In-Ones connected to a computer via a USB cable. This articles does not apply to scanners or All-In-Ones used via a wired or wireless network connection. |
If the issue is still evident then check the Device Manager.
You can confirm that the computer is able to detect that a device is connected via the Device Manager. Follow the instructions below to open the Device Manager:
![]() |
---|
The Epson device will need to be turned on throughout this process. |
![]() |
---|
|
![]() |
---|
|
![]() |
---|
In this window, make sure that there are no Exclamation marks next to any of the options listed under Universal Serial Bus Controllers. If there are, this may be the cause of the issue and you will need to contact your PC vendor for further assistance. |
Once the Device Manager has scanned for new hardware, you will either see a Found New Hardware notification by the taskbar (where the clock is located) or the Found New Hardware Wizard should appear.
The window will minimise to the taskbar and you may see a notification Installing device driver software notification.
If you experience the error after following the previous troubleshooting steps, do the following:
On lisätty ostoskoriin